TERMS & CONDITIONS
Welcome to our online crystal shop! Please read these terms and conditions carefully before making any purchases. By using our website and purchasing products from us, you agree to these terms and conditions.
1.1. The online crystal shop (referred to as "we" or "us") provides the sale of crystals and related products via our website to customers (referred to as "you" or "customer").
1.2. These terms and conditions (referred to as "terms") govern the sale of products through our website and apply to all transactions made through our website.
1.3. We reserve the right to modify or update these terms at any time. The latest version of the terms will always be available on our website.
Orders and Payment
2.1. Orders can be placed through our website only. We do not accept orders through any other channel.
2.2. Once an order is placed, you will receive an order confirmation email. Please check the details of the order carefully, as we cannot be held responsible for any errors in the order.
2.3. Payment must be made at the time of placing the order. We accept payment via credit or debit card, PayPal, or other payment methods as specified on our website.
2.4. Prices displayed on our website are in the currency specified on the website and are inclusive of all applicable taxes.
3.1. We will make every effort to deliver the products to you within the estimated delivery time stated on our website.
3.2. We use reputable courier services to deliver our products. However, we cannot be held responsible for any delays or damages caused by the courier.
3.3. If a product is out of stock or unavailable, we will inform you as soon as possible and provide you with the option to cancel the order or wait for the product to become available.
Returns and Refunds
4.1. We do not accept returns or exchanges unless the product is damaged or incorrect.
4.2. If the product is damaged or incorrect, please contact us within 7 days of receiving the product to arrange for a return or exchange.
4.3. The product must be returned in its original condition and packaging, with all tags and labels intact.
4.4. We will not be responsible for any costs associated with returning the product, including shipping costs.
4.5. Refunds will be made to the original payment method used for the purchase.
5.1. All intellectual property rights in our website, products, and content (including but not limited to images, text, and graphics) are owned by us or our licensors.
5.2. You may not copy, reproduce, modify, distribute, or display any of our intellectual property without our prior written consent.
Limitation of Liability
6.1. We will not be liable for any loss or damage (including but not limited to loss of profit, loss of business, or consequential loss) arising from the use or inability to use our website or products.
6.2. We will not be liable for any loss or damage caused by events beyond our control, including but not limited to natural disasters, strikes, or other labour disputes.
Governing Law and Jurisdiction
7.1. These terms are governed by and construed by the laws of the jurisdiction in which we are located.
7.2. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the jurisdiction in which we are located.
Digital item policy
Policy for digital items:
1. All sales of digital items are final. We do not accept refunds or returns for digital items, except in the case of a technical problem that prevents you from accessing or using the item.
2. If you experience a technical problem with a digital item, please contact us within 24 hours of purchase and we will do our best to assist you.
3. We may request that you provide evidence of the technical problem.
4. If we are unable to resolve the technical problem, we may issue a refund.
5. Refunds will be issued to the original payment method used for the purchase.
Thank you for choosing our online crystal shop! If you have any questions or concerns about these terms, please contact us before making a purchase.